Order Cancellation Policy

Last revised: October 31, 2026

Cancelling before dispatch

You can cancel an order at no cost until it has been dispatched. Email support@ozelva.store or call +1 (518) 542-9722 with your order number and ask for the order to be cancelled.

How the refund works

When a cancellation is confirmed, we refund the full amount paid to your original payment method within 7 days. Your bank may take a few more business days to show it.

After dispatch

Once an order has been handed to the carrier it can no longer be cancelled. You can still return it within 30 days of delivery under our Returns & Refunds policy.

Changing an order

If you would like a different colour, a different bag or a corrected address, contact us before dispatch. We will update the order if it has not yet been packed, or cancel it so you can place a new one.

Orders we may cancel

We may cancel an order if an item becomes unavailable, if a price or description was shown in error, or if a payment cannot be verified. If this happens, we email you and refund the full amount.