Questions about a bag, an order or a return? Fill in the form below, or reach us by email or phone. If you are writing about an order, add your order number so we can find it quickly.
Write to us
Reply times
We answer messages within 1–2 business days. Support hours: Monday to Friday, 9:00 AM – 5:00 PM ET.
Quick links
- Track Your Order – check where your parcel is
- Shipping Policy – delivery times and cut-off
- Returns & Refunds – how to send a bag back
- Help & FAQs – answers to common questions
Contact information
| Business name | Ozelva |
|---|---|
| Address | 120 Benson St, Albany, NY 12206, United States |
| support@ozelva.store | |
| Phone | +1 (518) 542-9722 |
| Business hours | Monday to Friday, 9:00 AM – 5:00 PM ET |
| Order cut-off time | 5:00 PM Eastern Time |
| Time zone | Eastern Time (ET) |
| Website | ozelva.store |