Privacy Policy

Last revised: October 31, 2026

This Privacy Policy explains what personal information Ozelva (“we”, “us”, “our”) collects through ozelva.store, why we collect it, who we share it with and the choices you have.

Information you provide

• Contact details: name, email address and phone number
• Billing and delivery addresses
• Order history and the products you buy
• Account details, if you register
• Messages you send through our contact form, by email or by phone

Information collected automatically

• Device and browser information, IP address and general location
• Pages visited, time spent on the site and the page that referred you
• Cookies needed for the cart, checkout, account login and site security

Payment details

Card details go directly to our payment processor. We do not receive or keep full card numbers.

How we use your information

• Processing, packing and delivering orders
• Sending order confirmations, dispatch notices and replies to your messages
• Handling cancellations, returns and refunds
• Protecting the site and our customers from fraud and misuse
• Improving the site and the way it works
• Meeting legal, tax and accounting duties

Marketing emails are sent only to people who have opted in, and each one includes an unsubscribe link.

Who we share it with

• Payment processors, to take payments
• Shipping carriers, to deliver parcels
• Website hosting, email and IT service providers that run the site for us
• Public authorities, when the law requires it

We do not sell or rent personal information to anyone.

Cookies

We use cookies that are needed for the store to function, such as keeping items in your cart and keeping you signed in. You can block or delete cookies in your browser, but the cart and checkout may not work without them.

How long we keep information

We keep order records for as long as needed to complete orders, handle returns and meet legal, tax and accounting requirements, after which they are deleted or anonymised.

Security

We protect personal information with reasonable technical and organisational measures, including encrypted connections. No online system can be guaranteed to be completely secure.

Your choices and rights

You can ask to see, correct or delete the personal information we hold about you, or to stop receiving marketing emails, by writing to support@ozelva.store. Residents of certain US states may have further rights under state privacy laws, and we will respond to verified requests as those laws require.

Children

This site is not directed at children under 13, and we do not knowingly collect their personal information.

Links to other sites

Links to third-party sites, such as carrier tracking pages, are provided for convenience. Those sites are governed by their own privacy policies.

Changes to this policy

We may update this policy. The revision date at the top of the page shows when it last changed.