Shipping Policy

Last revised: October 31, 2026

How much does shipping cost?

Nothing. Every order shipped to an address in the United States travels free of charge, whatever its size or value.

Where do you deliver?

We deliver within the United States only. Checkout does not accept delivery addresses in other countries.

When will my order ship?

We need 3–4 business days to prepare, check and pack an order before handing it to the carrier. Business days are Monday to Friday; weekends and US federal holidays are not counted.

What is the daily cut-off time?

Orders received by 5:00 PM Eastern Time on a business day are counted from that day. Anything received after 5:00 PM ET, or on a weekend or holiday, is counted from the next business day.

How long is the delivery?

Once dispatched, parcels normally take 6–7 business days to reach you. Adding the handling period, the full journey from order to doorstep is usually 9–11 business days. These timeframes are estimates rather than guaranteed dates.

Stage	Time
Order received (before 5:00 PM ET)	Day 0
Prepared and packed	3–4 business days
In transit with the carrier	6–7 business days
Delivered	9–11 business days in total

How do I follow my parcel?

A dispatch email with the carrier’s name and your tracking number is sent as soon as your parcel leaves us. New tracking numbers can take up to 48 hours to show their first scan. Our Track Your Order page shows the current status of your order at any time.

Can I change my address after ordering?

Yes, as long as the parcel has not been dispatched. Email support@ozelva.store with your order number and the corrected address. Once a parcel is with the carrier, the address can no longer be changed by us.

What if the address I entered was wrong?

Please double-check the street, unit number and ZIP code at checkout. If a parcel is returned to us as undeliverable because of an address error, we will get in touch to arrange a second delivery.

My parcel arrived damaged. What now?

Take photos of the outer packaging and the bag, then email us within 5 days of delivery with your order number. Please keep all packaging until we have reviewed the photos.

What can delay a delivery?

Weather, carrier backlogs, public holidays and peak seasons can all add time. If your order has not arrived within 11 business days of the order date, contact us and we will raise it with the carrier.

Tracking says delivered, but I don't have it

1. Check your mailbox, front door, porch, garage and building mailroom.
2. Ask neighbours and anyone else at the address.
3. Wait one more business day, as some parcels are scanned before they arrive.
4. If it is still missing, email us with your order number and we will open a carrier investigation.